Route › Support
IT and product support, office hours.
For existing clients and small teams needing practical IT help. We respond Monday to Friday, 09:00–18:00 UK time. This is not an emergency or 24-hour service.
Before you write
What kind of support do you provide?
IT-only support: app and website fixes, store submission problems, domain, DNS, SSL and email configuration, and general advice on devices, accounts and backups for small teams.
How quickly will you reply?
We aim to acknowledge requests within one working day. Agreed response times for clients are set out in individual support arrangements; we do not promise out-of-hours cover.
Can you help with a site or app you did not build?
Often yes. We will first review what exists and tell you honestly whether we can help and roughly what it would involve.
Should I send passwords?
No. Never send passwords or private keys through this form or by email. We will arrange secure, temporary access if needed.
Is support charged?
An initial look at your request is free. Any work is quoted before it starts.
Report an issue
Tell us what happened, where, and what you expected instead. Screenshots can follow by email once we reply.